Terms and Conditions – Abaya Dxb One

Welcome to Abaya Dxb One ! By accessing our website and purchasing from us, you agree to comply with the following Terms and Conditions. Please read them carefully before using our website.

1. General Terms

• By using this website, you agree to these Terms and Conditions and our Privacy Policy.
• We reserve the right to update, modify, or change these terms at any time.
• You must be at least 18 years old or have parental/guardian consent to place an order.

2. Orders and Payments

Order Confirmation

• Once you place an order, you will receive an order confirmation email with details.
• We reserve the right to cancel any order due to stock availability, payment issues, or errors in product descriptions.

Payment Methods

• We accept credit/debit cards, Apple Pay, and other secure payment options available at checkout.
• Your payment information is securely encrypted, and we do not store credit card details.

Order Cancellation

• Orders can only be canceled before they are processed. Contact us immediately at info@abayadxbone.com for cancellation requests.

3. Shipping and Delivery

Shipping Policy

• We offer standard and express shipping within the UAE and GCC.
• International shipping is available through DHL Express.
• Shipping charges are displayed at checkout and depend on the selected shipping method and destination.

Delivery Time

• Standard UAE & GCC Shipping: 2–3 business days
• Express UAE & GCC Shipping: 1–2 business days
• International Shipping: Varies by destination (shown at checkout).

Order Tracking

• Once shipped, you will receive a tracking number via email.
• Our delivery partners make two delivery attempts before returning the package to us.

Delivery Issues

• If your package is delayed, damaged, or lost, contact us immediately at info@abayadxbone.com or +971 52 105 4725.

4. Return and Refund Policy

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Items must be unused, unworn, and in their original packaging.
• Customized or personalized items are non-refundable.

Refund Process

1. Email us at info@abayadxbone.com with your order details.
2. Return the item for inspection.
3. Refunds are processed within 7 business days if the item meets return eligibility.
4. Return shipping costs are the customer’s responsibility.

Damaged or Defective Items

• Report damages within 3 days of delivery with photos.
• We will offer a replacement or refund at no additional cost.

5. Product Information and Availability

• We make every effort to display product colors and descriptions accurately, but slight variations may occur.
• Stock availability is updated regularly, but we do not guarantee product availability at all times.

6. Promotions and Discounts

• Promotions and discount codes must be applied at checkout and cannot be used after an order is placed.
• Discounts cannot be combined with other offers unless stated otherwise.

7. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Abaya Dxb One
• You may not copy, distribute, or reproduce any part of our website without permission.

8. Privacy Policy

• We do not sell or share your personal information with third parties.
• Your data is securely stored and used only for order processing, customer service, and promotional updates.

9. Limitation of Liability

• Abaya Dxb One is not responsible for delays, damages, or losses caused by third-party shipping carriers.
• We are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

10. Contact Information

For any inquiries or concerns, please contact us at:
📩 Email: info@abayadxbone.com
📞 Phone: +971 52 105 4725

Thank you for shopping with Abaya Dxb One ! 💖